FMG is on an exciting journey to transform how we show up for our clients.

We’re looking for a Learning Designer to join our Learning & Development team on a 12-month fixed-term contract and play a key role in the delivery of Client Compass – FMG’s enterprise-wide client conversation model. This is a high-impact opportunity to shape how our people connect with clients through meaningful, skilled, and human conversations that deliver exceptional client experience.

If you love designing learning that changes behaviour, not just ticks a box, this one’s for you.

About the Role

In this role, you’ll work at the intersection of learning design, interpersonal capability, and organisational change.

Client Compass is a strategic, organisation-wide initiative focused on lifting client experience through consistent, high-quality conversations across our business. You’ll help translate this model into practical, engaging learning that builds real conversational skill – not scripts, but capability.

You’ll design learning experiences that:

• Build strong interpersonal and communication skills
• Are grounded in adult learning and evidence-based practice
• Are evaluated for impact, not just completion
• Reflect FMG values and incorporate Te Ao Māori 

You’ll also have opportunities to facilitate learning, support leaders and coaches, and contribute to how we measure the success of change.

What You’ll Be Doing

• Designing, developing, and evaluating learning solutions that support the Client Compass programme and broader capability priorities
• Creating learning experiences focused on interpersonal skills, client conversations, and behaviour change
• Partnering closely with subject matter experts, leaders, coaches, and external providers to co-design learning
• Supporting the development of success measures and evaluation approaches that demonstrate learning impact
• Facilitating learning sessions, workshops, or pilots as needed
• Producing high-quality learning materials and resources that are engaging, practical, and aligned with FMG’s messaging and compliance needs
• Bringing a strong learning design lens to large-scale change initiatives and advising on best practice approaches

About You

You’re a thoughtful, curious Learning Designer who enjoys working on complex, meaningful problems. You care about quality, impact, and inclusion, and you’re comfortable working across both design and delivery.

You’ll likely bring:

• 3+  years’ experience in learning design or equivalent experience in capability development
• Demonstrated experience designing learning for interpersonal skills, communication, or      conversational capability
• Strong grounding in adult learning principles and best practice instructional design (e.g. ADDIE, agile or iterative design approaches)
• Experience with learning evaluation and success measures (formal or informal)
• Confidence  working with a wide range of stakeholders, including SMEs and leaders
• Facilitation experience, or a genuine interest in facilitating learning
• An understanding of, or openness to applying, Te Ao Māori 
• Curiosity about behaviour change, coaching, and what helps people apply learning in real work

Experience in financial services or insurance is helpful, but not essential. Connection to, or affinity with, the rural community is a bonus.

At FMG, we know our success is because of our people. So, when you join our team, it's our priority to make sure you're well looked after and feel a part of the FMG family. So along with an opportunity to kick start your career, FMG also offers 4% company contribution to superannuation, flexible working practices, five paid professional development days, 2 paid wellbeing days and a paid give back day every year – among many exciting benefits. 

We are looking for people that are passionate about helping to build strong and prosperous rural communities.  

So, if you want to work within a great team, for an organisation with an amazing culture, in a role that will challenge you, then make it happen - Apply now! Applications close 5pm, Wednesday 13th May 2026.

Please note - no Agency candidates will be accepted at this time.